About iCall

Created in January 2018 with more than 20 years of experience in customer relationship management, ICALL Groupe Ifinance SARL as well as in an application center, supports 360 degree communication of your company.
With a strategic position of Africa in the heart of Senegal in Dakar, ICALL is a call center on a human scale specialized in customer relations. With a young and dynamic team of development and profitability of your business is our business.
Knowing that it is difficult to find a call center with a strong sense of responsibility and the height of the missions entrusted. ICALL with its own products is available at this place to know your Vasers of the World.

OURS VALUES

RESPECT

SKILL

EXCELLENCE

Ours Services

Back office or data processing

Mailing


SMS Tchat


Calendar management


Moderation and validation


Flow management (incoming / outgoing)


Power and update Database


Incoming calls or receiving calls

Telesecretariat


Outsourced standard


After sales services


Technical assistance


Order taking


Pub / TV Radio Press


On call management


Customer / consumer services


Outgoing calls or call origination

telesales


Traffic creation


Telemarketing


Mailing restart


Project detection


Satisfaction surveys


Qualification of files


Database Power


Loyalty and customer cancellation


Appointments (appointment confirmed / confirmed)





OPERATIONAL TELECONSEILLERS

We create a dedicated and framed team to meet your most complex needs for business operations or customer support.

SUPPORT CLIENT DISPONIBLE 24/7

Notre support téléphonique est disponible à tout moment pour répondre à toutes vos questions concernant votre projet, n'hésitez pas à nous contacter.

Recruitment

The latest recruitment ads posted.

WANTED RECRUTE UN CHARGE DE RECRUTEMENT,...

Profil Senior avec une expérience de plus d’une année sur le poste Vous recherchez un métier d’avenir,...
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Wanted : Téléconseiller(ère)s

Wanted : Téléconseiller(ère)s ICALL Sarl, centre d'appel a Dakar recrute des conseiller(e)s clients call...
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Offre d'emploi téléconseiller

Offre d'emploi - Vous êtes de formation commerciale ; - Vous avez le sens du service et du travail en équipe ; -...
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